www.bigbearcabincare.com

Effective Date: March 30, 2026

Welcome to Big Bear Cabin Care ("we," "us," or "our"). We are a professional property management and cabin care service based in Big Bear Lake, California. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website bigbearcabincare.com or engage our services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.

We collect information you voluntarily provide when you:

• Submit a contact or inquiry form

• Request a service quote or estimate

• Schedule a service appointment

• Sign up for our newsletter or email communications

• Communicate with us via email, phone, or text

This information may include your name, email address, phone number, property address, mailing address, and any details you share about your cabin or service needs.

When you visit our website, we may automatically collect:

• IP address and general geographic location

• Browser type and version

• Device type and operating system

• Pages visited and time spent on each page

• Referring URL (how you found our site)

• Cookies and similar tracking technologies

We use the information we collect to:

• Respond to your inquiries and provide requested services

• Schedule and manage property care and maintenance appointments

• Send service confirmations, reminders, and follow-up communications

• Process payments for services rendered

• Send newsletters, promotions, or service updates (with your consent)

• Improve our website, services, and customer experience

• Comply with legal obligations

• Protect the rights, property, and safety of our business and customers

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device. We may use:

• Essential cookies: Required for the website to function properly

• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)

• Marketing cookies: Used to deliver relevant content and advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

We may share information with trusted third-party vendors who assist us in operating our website or delivering our services (e.g., scheduling software, payment processors, email platforms). These providers are contractually required to protect your information.

We may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of our business, customers, or the public.

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Customer records related to services may be retained for up to seven (7) years for business and tax compliance purposes.

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Our website may contain links to third-party websites (e.g., social media platforms, review sites). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share

• The right to request deletion of your personal information

• The right to opt out of the sale of your personal information (we do not sell personal information)

• The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us using the information in Section 11 below.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Big Bear Cabin Care

Website: www.bigbearcabincare.com

Location: Big Bear Lake, California

We will respond to all privacy inquiries within a reasonable timeframe.